Who can subscribe, plans, pricing and setup
The World2Door Retailer Subscription is currently available only to retailers
operating in the UAE.
It is designed for retailers selling through
physical stores, ecommerce websites, retail chains and multiple sales channels.
World2Door offers four plans:
- Basic
- Growth
- Premium
- Customize
Each plan is designed for different retailer sizes and requirements.
The right plan depends on your number of stores, shipping requirements, API usage, users
and level of support required.
Retailers can start with the plan appropriate for
their current requirements and upgrade as they grow.
No. There is no setup fee. You only pay the subscription fee applicable
to the plan you select.
Yes. The Basic plan is suitable for smaller retailers,
while Growth and Premium are designed for retailers with
larger requirements.
Yes. Multi-store retailers can select the appropriate plan based on their
number of stores and usage requirements. Retailers with more complex requirements can
choose the Customize plan.
Rate Engine, dashboard, reports and shipping modes
Depending on your plan, you can access:
- Instant shipping rates
- Air, Sea, Land and Courier options
- Duties and taxes
- Shipment tracking
- Retailer dashboard
- Reports
- API access
- Multiple users
- Online and offline integration
- Retailer support
The exact limits depend on the selected plan.
The Rate Engine allows retailers to obtain shipping rates for their customers based on the
destination and shipment details.
It is designed to bring international shipping
directly into the retailer's selling process.
Yes. The World2Door platform is designed to provide shipping rates at the
point of sale, both online and offline.
Depending on the destination and shipment:
- Air Freight
- Sea Freight
- Land Freight
- Courier
This allows customers to choose between different cost and delivery-time options.
Yes. Dashboard access is included across the subscription tiers, allowing
retailers to manage and monitor their shipments.
Yes. Reporting functionality is included in the subscription structure.
How rates work, quote usage rules and freight
recalculation
No. Obtaining a Freight Quote through the World2Door platform does not
obligate you to fulfil that shipment with World2Door.
This is not recommended. World2Door's Freight Quotes, including any duty and tax figures
shown, are calculated using our own negotiated carrier rates, logistics network and
calculation methodology. These figures are specific to World2Door and are not transferable
to another provider. Assuming that another freight company will offer the same rates, or
the same duties and taxes, would not be correct, as each provider uses different pricing
logic and customs calculation methods — this could result in your customer being charged
incorrectly or facing unexpected issues at delivery.
Every freight company calculates shipping costs, and where applicable, duties and taxes,
differently, based on its own carrier agreements, routing and customs processes. A rate or
duty/tax figure generated by the World2Door Rate Engine reflects our specific commercial
and operational arrangements and does not represent what another provider would charge for
the same shipment.
The process is:
Customer purchases → Rate generated → Retailer prepares goods → Goods delivered to
designated World2Door warehouse → World2Door processes shipment → International delivery
→ Customer receives goods.
If the actual weight, dimensions, volumetric weight, commodity description or other
shipment details differ from what was declared when the Freight Quote was generated,
World2Door will recalculate the applicable Freight Charges and issue a Difference Freight
Invoice for the additional amount. The shipment will not be processed, exported or
dispatched until the additional charges have been paid in full. To help avoid delays,
please ensure shipment details are entered as accurately as possible at the time of
booking.
Handover deadline and shipping restrictions
The retailer must deliver the goods to the World2Door-designated
warehouse.
The applicable warehouse location and handover procedure will
be provided during onboarding.
Yes. For shipments booked using World2Door rates, the retailer is
required to hand over the goods to the designated World2Door warehouse.
Yes. Once a Booking is confirmed, the goods must be delivered to the designated World2Door
warehouse within 48 hours. This handover window is built into the Estimated Delivery Time
shown with your Freight Quote, and keeping to it allows World2Door to do its best to meet
that estimated transit time for your customer. If the goods are not delivered within 48
hours, the Booking may expire and a new Freight Quote may be required.
The retailer must ensure that:
- The correct goods are supplied
- Quantities are correct
- Products are appropriately packaged
- Product information is accurate
- Required documentation is available
- Goods are ready for shipment
Yes. Certain categories of goods cannot be shipped, or can only be shipped subject to
approval, applicable laws and carrier policies. These include, without limitation, illegal
goods, explosives and weapons, hazardous or dangerous materials, and human or animal
remains. A full list of prohibited and restricted categories is provided during
onboarding. If you are unsure whether a product can be shipped, please check with the
World2Door team before offering it for international shipping.
World2Door takes responsibility for the logistics process, including applicable export,
freight, customs and final delivery processes.
Final vs at-actuals duties/taxes and landed cost
It depends on how the duty and tax figure is shown in your Freight Quote:
- Where a specific duty/tax amount is shown in the Freight Quote, that figure is the
final amount payable for that shipment.
- Where duties/taxes are shown as “At Actuals,” the exact amount will be assessed by
the relevant customs authority at the time of import, and the End Customer will be
required to pay the actual amount assessed, which may differ from any figure estimated
at checkout.
Yes. The World2Door platform is designed to provide the customer with
visibility of the landed cost, including shipping, duties and taxes.Where duties/taxes are
shown as “At Actuals” rather than a fixed figure, the customer should be informed that the
final amount may vary from the estimate shown at checkout.
The customer knows the cost of getting the product delivered internationally before
completing the purchase, reducing uncertainty around unexpected customs charges.
No. World2Door's platform provides the applicable duties and taxes as
part of the shipping calculation.
No. The subscription provides access to the World2Door platform.
Shipment-related freight, duties, taxes and other applicable charges are separate.
Website, POS, API, users and stores
Yes. World2Door is designed to support integration with retailer
ecommerce environments and provide shipping rates during the customer purchase journey.
Yes. The platform supports online and offline point-of-sale environments.
Yes, where included in the selected plan.
Different plans provide different API usage allowances.
Yes. Additional API capacity can be purchased where required, subject to
the applicable commercial terms.
Yes. The number of users depends on your subscription plan.
Yes, subject to your plan.
Retailers with multiple stores, websites or brands can select the appropriate subscription
or discuss a customized arrangement.
Tracking, freight modes, delivery, claims and Force
Majeure
Yes. Where multiple modes are available, customers can choose from the
applicable shipping options.
Yes. World2Door is designed to support both small and large shipments and
multiple transportation modes.
This is particularly relevant for categories such
as:
- Furniture
- Home décor
- Appliances
- Electronics
- Sports equipment
- Musical instruments
Yes. Shipment tracking is available through the World2Door platform.
Yes. World2Door's service is designed to provide door-to-door
international delivery after the retailer hands over the goods to World2Door.
No. Delivery times shown with your Freight Quote are estimates only and are not
guaranteed. International transit can be affected by customs processes, carrier schedules,
weather and other factors outside World2Door's control.
World2Door manages the applicable logistics process, including export, transit and final
delivery.
If an issue occurs with a shipment, you should notify World2Door in writing as soon as
possible. To help ensure a timely investigation, claims should generally be submitted
within:
- Visible damage or shortage: within 7 calendar days of delivery.
- Total loss of shipment: within 30 calendar days after the expected delivery date.
Where mandatory laws or international carriage conventions prescribe different
notification periods, those provisions will apply instead. Full details of the claims
process are set out in your subscription agreement.
In the unusual event that an Airline, Shipping Line or other Carrier abruptly cancels a
booking, or a Force Majeure event occurs that prevents World2Door from exporting a
shipment out of the UAE, the goods will be returned to you in the same condition in which
they were received, and any Freight Charges already collected for that shipment will be
refunded.
Changing plans, API limits, additional users and
customization
Yes. You can upgrade as your business and shipping requirements grow.
Subject to the applicable subscription terms, you can downgrade at the appropriate
billing/renewal point.
You can purchase additional API capacity or move to a higher subscription plan, depending
on your requirements.
Additional users can be added subject to the applicable plan and commercial terms.
The Customize plan is designed for retailers with more complex requirements, including
multiple stores, brands and customized technology or operational needs.
Higher plans can provide greater:
- Store capacity
- API usage
- User capacity
- Support
- Service levels
Premium also provides enhanced support and dedicated account management.
Monthly/annual billing, cancellation and existing
shipments
Applicable World2Door plans can be subscribed to on a monthly or annual basis.
Annual plans provide a lower effective monthly cost compared with monthly billing.
No. There is no setup fee for the retailer subscription.
No.The subscription provides access to the platform. Freight charges are
calculated separately for each shipment.
No. Duties and taxes are shipment-related charges and are calculated
separately.
Yes, subject to the applicable subscription agreement and cancellation terms.
Cancelling the subscription does not cancel shipments that have already been booked or
processed.
Those shipments will continue to be handled under their applicable shipment terms.
Onboarding, support and becoming a World2Door
retailer
The process is simple:
- Choose your subscription plan
- Complete retailer registration
- Complete onboarding
- Connect your ecommerce/POS system if required
- Receive access to the World2Door platform
- Start offering international shipping to your customers
World2Door's current retailer proposition targets onboarding within 24 hours, provided all
required documents and information are submitted correctly and in full.
Typically :
- UAE trade licence / company details
- Retailer contact details
- Store / website information
- Number of stores
- Expected shipping requirements
- Technical requirements
- Billing information
Support depends on the subscription plan.
Premium and customized arrangements can include enhanced support and dedicated account
management.
Absolutely. Our team can review your store network, expected shipping
volumes, destinations and integration requirements and recommend the most appropriate
plan.
