Terms & Conditions

1. Acceptance & Freight Services Scope

These Terms & Conditions govern freight booking, cargo forwarding, air/sea transport, door-to-door express couriering, and customs clearance services provided by World2Door Cargo.

By tendering cargo, signing Air Waybills (AWB), approving Bills of Lading (BOL), or booking freight forwarding with World2Door Cargo, shippers and consignees agree to these transport conditions.

2. Customs Declarations & Shipper Warranties

Shippers bear primary legal responsibility for all customs documentation submitted for international shipment:

• Valuation Accuracy: Shippers must accurately declare package contents, declared customs values, country of origin, and Harmonized System (HS) codes. Misdeclaration constitutes a violation of UAE Customs Law and international trade regulations.
• Identity Verification: Shippers must provide authentic government-issued identification (Emirates ID, Passport copies, or Trade License copies) when requested by customs authorities or border security.

3. Prohibited, Restricted & Dangerous Cargo

World2Door Cargo strictly enforces international transport safety protocols (IATA / IMDG / UAE Civil Aviation):

• Prohibited Items: Hazardous materials, flammable liquids, explosives, narcotics, counterfeit merchandise, firearms, live animals, or goods barred under UAE Federal trade laws are strictly prohibited.
• Inspection Rights: World2Door Cargo and regulatory customs agencies reserve the right to open, inspect, X-ray, or audit any package tendered for transport without prior notice.

4. Import Duties, VAT, Storage & Demurrage Fees

Unless explicitly contracted under DDP (Delivered Duty Paid) terms:

• Importer Responsibility: All customs import tariffs, VAT/GST taxes, port clearance surcharges, inspection fees, and quarantine costs levied by destination authorities are payable by the consignee/importer.
• Demurrage & Storage Charges: Cargo delayed at ports, airports, or customs bonded warehouses due to missing paperwork or unpaid duties will incur daily storage and demurrage fees chargeable to the shipper/consignee.

5. Limitation of Liability & Marine Cargo Insurance

Cargo liability is governed by international transport conventions and statutory limits:

• Statutory Liability Limits: Unless higher declared value insurance is purchased, World2Door Cargo's liability for loss or damage is strictly limited under the Warsaw/Montreal Conventions for air freight and the Hague-Visby Rules for ocean cargo.
• Cargo Insurance Options: Shippers are strongly advised to purchase optional comprehensive marine cargo insurance through World2Door to cover full commercial goods value.
• Claims Notification Window: Formal claims for lost or damaged cargo must be submitted in writing within fourteen (14) calendar days of delivery.

6. Governing Law & Dubai Jurisdiction

Freight forwarding contracts and shipping disputes are governed by the laws of the Emirate of Dubai and the Federal Laws of the United Arab Emirates, subject to the exclusive jurisdiction of Dubai Courts.

1. Pre-Launch Terms & Scope

These Terms & Conditions outline the operating guidelines for the upcoming World2Door Marketplace and Seller Platform, designed to connect UAE-based retailers with international consumers.

2. Seller Onboarding & Store Eligibility

Retailers applying to list products on the World2Door Marketplace warrant that:

• Valid UAE Business Entity: Sellers must hold a valid UAE Commercial Trade License and maintain active business registration in the United Arab Emirates.
• Genuine Goods & Brand Authenticity: All listed items must be 100% genuine, authentic, non-infringing, and compliant with consumer safety standards. Counterfeit or gray-market items are strictly banned.
• Order SLA Commitment: Sellers must commit to preparing and dispatching ordered goods within agreed dispatch timelines upon receipt of marketplace orders.

3. Buyer Ordering, Pricing & Payments

Terms governing future marketplace buyers:

• Currency & Transparent Pricing: Product prices on the marketplace will be displayed in local currencies with clear duty and delivery cost previews.
• PCI-DSS Secured Payments: Payment processing will be executed via encrypted PCI-DSS Level 1 payment gateways.

4. Seller Commissions, Payouts & Tax Invoicing

Upon commercial launch of the marketplace:

• Commission Deductions: World2Door will deduct pre-agreed marketplace commission rates from completed sale transactions.
• Scheduled Payouts: Net sales proceeds will be remitted to verified seller UAE bank accounts according to agreed weekly/bi-weekly payout schedules.
• VAT Compliance: Sellers remain responsible for issuing compliant Tax Invoices and accounting for UAE VAT under Federal Tax Authority (FTA) regulations.

5. Intellectual Property & Counterfeit Takedowns

World2Door maintains a zero-tolerance policy for trademark or copyright infringement. Rights holders may submit takedown notices, and non-compliant seller storefronts will be permanently removed.

6. Pre-Launch Modifications & Final Launch Policy

World2Door reserves the right to modify these Marketplace Terms prior to official commercial launch. All pre-registered sellers and waitlist users will be invited to review and sign the finalized agreement prior to storefront activation.