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World2Door SaaS

World2Door SaaS is a freight technology platform built for retailers looking to serve customers beyond their domestic markets.

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World2Door Cargo is our freight forwarding and logistics business, serving both B2B and B2C customers.

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World2Door Marketplace connects customers in the UAE and around the world with premium products offered by UAE-based retailers.

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World2Door Seller Platform is our technology platform for UAE retailers to join the World2Door Marketplace and take their products to customers worldwide.

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Home / Privacy Policy

Privacy Policy

How World2Door collects, protects, and manages your personal information and shipping data.

Last Updated: August 2026
Compliance: UAE Data Protection Law & International Standards

SaaS Model (Retailer) Privacy Policy

Retailer & API Data Protection

1. Scope & Overview for Retailers

This Privacy Policy section applies specifically to e-commerce merchants, retailers, and business users of the World2Door SaaS Platform. World2Door SaaS provides software infrastructure, store checkout integration plugins, real-time duty & tax calculation engines, automated shipping dispatch tools, and cross-border logistics management.

By integrating World2Door SaaS APIs, SDKs, or platform extensions into your e-commerce storefront, you agree to the collection, processing, and protection of data as detailed in this policy.

2. Data Collected from Retailers & Store Customers

When retailers utilize World2Door SaaS, we process data both as a Data Controller (for merchant accounts) and as a Data Processor (for customer checkout orders):

  • Merchant Account & Identity Data: Corporate business name, trade license numbers, registered address, billing contacts, tax identification numbers, and store administrator account credentials.
  • End-Customer Checkout Data: Customer full names, shipping delivery addresses, contact telephone numbers, email addresses, order line items, parcel dimensions, declared customs values, and checkout currency details.
  • Integration & API Telemetry: Store API access tokens, webhook logs, domain endpoints, IP addresses, checkout session IDs, and device interaction metrics gathered during landed-cost calculations.
  • Financial & Billing Information: Payment gateway tokens, merchant payout account details, SaaS subscription billing records, and automated carrier duty invoicing history.

3. How SaaS Processes & Uses Order Data

World2Door SaaS utilizes merchant and customer data exclusively for essential cross-border e-commerce operations:

  • Dynamic Landed Cost Calculation: Processing basket items to compute precise import tariffs, local VAT/GST, and carrier shipping fees at cart checkout.
  • Automated Carrier Dispatch: Transmitting required shipping details to global air and courier networks to instantly generate compliant airway bills (AWB) and customs manifests.
  • Inventory & Order Synchronization: Syncing real-time fulfillment status updates between merchant e-commerce platforms (Shopify, Magento, WooCommerce, Custom APIs) and carrier hubs.
  • Fraud Mitigation & Compliance: Verifying delivery addresses against international sanctions lists and trade embargo restrictions to ensure legal compliance.

4. Multi-Tenant Architecture & Data Security

World2Door employs enterprise-grade security protocols to protect retailer software integrations:

  • Strict Data Isolation: Retailer datasets and end-customer records are stored in multi-tenant databases isolated by tenant key authorization, preventing cross-merchant data visibility.
  • Encryption Standards: Data in transit is secured using TLS 1.3 encryption, and data at rest is protected using AES-256 bit encryption algorithms.
  • API Credential Safety: Webhook secrets and API keys are cryptographically hashed and managed through secure vault storage.

5. Retailer Responsibilities & Data Rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and international privacy regulations:

  • Retailer as Data Controller: Retailers remain the primary Data Controller for their end-customers' personal information and must maintain clear customer-facing privacy disclosures.
  • Data Subject Rights & Erasure: Retailers can issue automated data deletion or export requests for specific customer records through the World2Door SaaS Merchant Portal.

6. Contact SaaS Compliance Team

For SaaS integration privacy inquiries, API security audits, or data processing agreements (DPAs):
Email: Info@world2door.com | Phone: 04-4468444

Cargo & Logistics Privacy Policy

Freight & Customs Compliance

1. Scope & Overview for Cargo Customers

This Privacy Policy section applies to individuals, commercial shippers, corporate logistics clients, and consignees using World2Door Cargo. World2Door Cargo provides global air freight, ocean freight, door-to-door courier logistics, customs clearance, and warehousing services across the United Arab Emirates and international shipping corridors.

By booking freight, issuing bills of lading, or receiving shipments handled by World2Door Cargo, you acknowledge the data collection and regulatory sharing practices outlined below.

2. Freight & Shipment Information Collected

To facilitate international cargo movement, complete customs declarations, and verify identity, we collect:

  • Shipper & Consignee Identity Details: Full legal names, company names, contact numbers, email addresses, pickup and delivery physical addresses, and government-issued identification numbers (such as Emirates ID, Passport numbers, or Tax Registration Numbers (TRN) required by customs authorities).
  • Cargo Manifest & Valuation Data: Detailed item descriptions, package weights, volumetric dimensions, Harmonized System (HS) tariff codes, commercial invoices, Packing Lists, Certificates of Origin, Bill of Lading (BOL), and Air Waybill (AWB) specifications.
  • Customs Clearances & Inspection Records: Duty payment receipts, import/export permits, border inspection notes, and regulatory clearance documents.
  • Financial & Payment Information: Freight quotes, credit terms, bank transfer receipts, customs duty chargebacks, and marine insurance documentation.

3. Mandatory Disclosure to Customs & Carrier Partners

Because cargo logistics operates under international transport conventions and national sovereignty laws:

  • Customs & Regulatory Authorities: Personal identity and cargo documentation are legally disclosed to UAE Federal Customs Authority, Dubai Customs, port authorities, and destination border control agencies as required by law.
  • Air & Ocean Freight Carriers: Shipment data is transmitted to commercial airlines, maritime vessel operators, bonded warehouse facilities, and container terminal handlers to execute transport contracts.
  • Last-Mile Couriers & Delivery Logistics: Delivery contact details and address coordinates are shared with local courier networks and last-mile transport personnel.

4. Geo-Location Tracking & Digital Proof of Delivery (POD)

To provide transparent logistics visibility and ensure chain of custody:

  • Container & Vehicle Tracking: Vehicle GPS logs, vessel tracking signals, and warehouse scanning checkpoints record real-time cargo locations.
  • Proof of Delivery (POD): Consignee signatures, timestamped geo-coordinates, and delivery location photos are captured upon final handover and retained for verification.

5. Data Retention & Cargo Claims

Under UAE Maritime Law, Civil Aviation Regulations, and commercial tax laws:

  • 7-Year Statutory Record Keeping: Shipping manifests, customs bills of entry, and freight contracts are retained for a minimum of seven (7) years.
  • Insurance & Claims Data: In cases of cargo loss, damage, or legal dispute, relevant shipping records are shared with marine cargo underwriters and legal advisors.

6. Contact Cargo Logistics Officer

For cargo privacy inquiries, customs documentation requests, or consignment data updates:
Email: Info@world2door.com | Phone: 04-4468444

Marketplace & Seller Privacy Policy

Pre-Launch Policy Notice
Pre-Launch Notice: The World2Door Marketplace & Seller Platform is currently preparing for launch. Below is our pre-launch privacy framework governing early merchant onboarding and buyer waitlist registrations.

1. Scope & Pre-Launch Overview

This Privacy Policy section outlines the data management practices for the upcoming World2Door Marketplace and Seller Platform. The World2Door Marketplace connects international buyers directly with UAE-based retailers, offering seamless cross-border shopping and integrated door-to-door delivery.

This policy applies to merchants submitting early-access seller applications and shoppers registering for marketplace pre-launch notifications.

2. Information Collected During Pre-Launch Phase

During our pre-launch rollout, World2Door collects:

  • Seller Onboarding Data: UAE retailer business names, trade license documents, contact person details, business email addresses, product category portfolios, estimated cross-border shipping volumes, and store domain URLs.
  • Buyer Waitlist Data: Shopper full names, email addresses, preferred shopping categories, preferred shipping destinations, and language preferences.
  • Feedback & Beta Testing Telemetry: Survey responses, merchant portal navigation logs, and feature request records collected during platform preview testing.

3. Planned Data Processing Upon Marketplace Launch

Once the World2Door Marketplace goes live, the following privacy frameworks will be activated:

  • Public Storefront Listings: Merchant brand logos, store profiles, product descriptions, pricing, and buyer reviews will be published on the marketplace platform.
  • Secure Payment Tokenization: Customer transactions will be processed via PCI-DSS Level 1 compliant payment gateways. World2Door will not store raw credit card numbers.
  • Order Fulfillment Data Sharing: Customer shipping addresses and contact numbers will be shared with the relevant seller and courier solely for order fulfillment and customer support.
  • Merchant Payout & Financial Compliance: Seller bank account details and VAT registration numbers will be processed to disburse sales proceeds and satisfy UAE tax reporting standards.

4. Pre-Launch Communications & Opt-Out

If you Sign In for our marketplace waitlist or seller onboarding portal:

  • We will send periodic updates regarding platform launch dates, merchant features, and exclusive early-access invites.
  • You may unsubscribe at any time by clicking the "Unsubscribe" link in any promotional communication or emailing Info@world2door.com.

5. Full Marketplace Policy Update Notice

Prior to official marketplace transactions commencing, an updated Marketplace Terms and Conditions & Privacy Policy will be published, and active participants will be notified to accept the updated terms.

6. Contact Marketplace Team

For merchant onboarding privacy queries or pre-launch waitlist assistance:
Email: Info@world2door.com | Phone: 04-4468444